FAQ

Last updated: September 17, 2026

Read this guidance for purchases and visits to this particular store.

What is the usual timeline?

Processing takes about 1–2 business days after authorization, then transit is estimated at 4–6 business days after dispatch. The Shipping Policy explains delivery questions and checkout charges.

Are returns limited to defects?

No. We also accept eligible new, unused non-defective returns, as well as defective returns and exchange requests. Apply within 30 calendar days of receiving the order; the Refund Policy has the full conditions.

What if an item is wrong or incomplete?

Send the order details and useful images or video for review. Exchange options depend on the specific issue and available inventory.

How do I mail a return?

Ask for approval first, then follow the confirmed instructions and use the free prepaid label already included in the package. We charge no restocking fee.

When is money sent back?

Within 10 days of approval, we process and initiate the refund to the original payment method. The issuer may take longer to post it.

Where is further help?

See the Payment Policy for billing matters and the Privacy Policy for data choices. Tracking is provided when supported; reach us directly at Contact Us.